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Elements and Performance Criteria

1. Prepare for relief and/orrecovery roles
   • Team briefing, including local recovery arrangements, is undertaken and role is confirmed
2. Allocated tasks and expectations are clarified
3. Assess immediate needs
   • Relevant information about disaster-affected individuals is recorded in accordance with required protocols
4. Immediate needs of disaster-affected individuals and initial support are identified and documented
5. Potential strengths of disaster-affected individuals to support themselves and/or the community are identified and documented
6. Contribute to assessing requests for assistance
   • Advice regarding availability and eligibility for disaster relief and recovery grants is provided
7. Applications for disaster relief grants are reviewed in accordance with established eligibility criteria
8. Damage listed on disaster relief grant applications is verified
9. Information and recommendations for financial assistance are contributed to and forwarded in accordance with communication protocols
10. Recovery needs are identified, and support services are provided in response to identified individual and community needs
11. Provide support services
    • Administrative tasks relating to role and client support services are undertaken
12. Disaster-affected individuals requiring additional support are documented
13. Disaster-affected individuals are referred to other agencies based on client consent, needs and services required, and in accordance with established guidelines
14. Potential ongoing needs of disaster-affected people and communities are identified and appropriate actions taken
15. Liaison with team members and relevant people from other agencies is undertaken to enable coordination of services provided
16. Contribute to preparation of reports and documentation
    • Administrative documentation is completed, collated and recorded in accordance with established procedures
17. Operational briefings and debriefings are undertaken and regular reporting is provided according to communication protocols
18. Information is prepared and submitted to team leader as required

Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment. Non-essential conditions may be found in the PUA Public Safety Training Package Companion Volume Implementation Guide.

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Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one separate occasion and include:

confirming eligibility criteria for specific forms of assistance identifying assistance measures to meet needs of disaster-affected individuals and communities preparing referrals talking to disaster-affected individuals to obtain and record relevant information about them and their needs working as part of a team with communities and people from a range of cultural backgrounds and following instructions in accordance with recovery arrangements working collaboratively and sensitively with people from diverse cultural backgrounds.

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Knowledge Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

administrative tasks relating to support services community-centred approaches definitions of disaster and recovery disaster assistance services, processes and practices effective communication principles principles of cross-cultural communication recovery stakeholders recovery environments role of psychological first aid in disaster recovery and when to refer disaster-affected people to mental health practitioners services provided by outreach, evacuation centres, relief or recovery centres support services available for disaster-affected individuals and communities.

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